Last updated: January 23, 2025

This Privacy Policy describes how Vital Resty (website, we, us, or our) collects, uses, and shares your personal data when you visit, use our services, or make purchases on vitalresty.com (the website) or otherwise communicate with us in connection with the website (collectively referred to as the Services). The use of you/your (and similar terms) in this Privacy Policy refers to you as a user of the Services, regardless of whether you are a customer, a website visitor, or another individual about whom we have collected information under this Privacy Policy.

We recommend that you read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for instance, to reflect new practices or for other operational, legal, or regulatory reasons. The revised Privacy Policy will be published on the website as indicated by the "Last updated" date, and any additional measures required by applicable law will be taken.

How We Collect and Use Personal Data

To provide the Services, we collect your personal data from various sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific purposes listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal requirements, enforce any applicable terms of service for the Services, and protect the Services, our rights, the rights of our users, and the rights of others.

What Personal Data We Collect

The types of personal data we collect about you depend on how you interact with our website and use our Services. When we use the term personal data, we mean information that identifies, relates to, describes, or could be associated with you in any way. The sections below describe the categories and specific types of personal data we collect.

Data We Collect Directly From You

The information you provide to us through the Services may include:

• Contact details such as your name, address, phone number, and email address.
• Order information such as your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information such as your username, password, security questions, and other details used to secure your account.
• Customer support information such as the details you choose to share when you communicate with us, for example, when sending a message through the Services.

Some features of the Services may require you to provide specific information about yourself. You may choose not to share such information, but this may make it impossible for you to use or access these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interactions with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (collectively referred to as “Cookies”). Usage Data may include details about how you access and use our website and account, including information about your device, browser, network connection, IP address, and other data regarding your interaction with the Services.

Information We Receive from Third Parties

Lastly, we may also obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our website and services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account details, credit or debit card information, billing address) to process your payments, distribute your orders, and deliver the products or services you requested, fulfilling our agreement with you.

When you visit our website, open or click on emails we send you, or interact with our Services or advertisements, we or the third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

All information we receive from third parties will be handled in accordance with this Privacy Policy. Please also refer to the section below on Third-Party Websites and Links.

How We Use Your Personal Data

• Providing Products and Services. We use your personal data to provide the Services and fulfill our contract with you. This includes processing your payments, distributing your orders, sending messages related to your account, purchases, returns, exchanges, or other transactions, creating and managing your account, facilitating returns and exchanges, and other account-related functions. We may also enhance your shopping experience by enabling Shopify to link your account to other Shopify services you choose to use. In such cases, Shopify will process your data in accordance with its privacy and consumer protection policies.
• Marketing and Advertising. We may use your personal data for marketing and advertising purposes, such as sending marketing, promotional, or advertising messages via email, SMS, or regular mail and displaying advertisements for products or services. This may include using your personal data to better tailor services and ads on our website and others. If you are a resident of the EEA, the legal basis for processing your personal data for these purposes is our legitimate interest in selling our products under Article 6(1)(f) of the GDPR.
• Security and Fraud Prevention. We use your personal data to identify, investigate, or take action regarding any fraudulent, illegal, or harmful activities. If you choose to use the Services and register an account, you are responsible for securing your login credentials. We strongly recommend not sharing your username, password, or other access information with anyone. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for this data processing is our legitimate interest in keeping our website safe for you and other customers, under Article 6(1)(f) of the GDPR.
• Communicating with You and Improving Services. We use your personal data to provide customer support and improve our services. This is in our legitimate interest to respond to you, offer effective services, and maintain our business relationship with you, in accordance with Article 6(1)(f) of the GDPR.

Cookies

Like many others, we use cookies on our website. For more information about the cookies we use to operate our store via Shopify, visit https://www.shopify.com/legal/cookies.

We use cookies to operate and improve our website and services (including storing information about your activity and preferences), perform analyses, and better understand how users interact with the Services (as part of our legitimate interest in managing, improving, and optimizing the Services).

We may also allow third parties and service providers to use cookies on our website to better tailor services, products, and ads on our website and others.

Automatic acceptance of cookies is standard in most browsers, but you can modify your browser settings to delete or reject cookies. Note that your experience may be negatively affected if you delete or block cookies, and certain services, features, or general functionality may cease to work fully or partially. Additionally, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

How We Disclose Personal Data

Under certain circumstances, we may transfer your personal data to third parties for the purpose of fulfilling contracts, for legitimate purposes, and for other reasons covered by this privacy policy. A few examples of such circumstances are:

• Data may be shared with suppliers or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, distribution, and delivery).
• Data may be shared with business and marketing partners for the purpose of providing services and advertisements. Our business and marketing partners will use your information in accordance with their privacy notices.
• When you request or otherwise consent to us sharing certain information with third parties, such as when we deliver products to you or when you use social media widgets or login-based integrations, we may also share your information.
• Data may be shared with our affiliates or within our corporate group as part of our legitimate interests in managing a successful business.

• Information may be shared in connection with a business event such as a merger or bankruptcy, in order to fulfill applicable legal obligations (e.g., in response to subpoenas, search warrants), enforce applicable terms of use, and protect and enforce the Services, our rights, and the rights of our users and others.

We transfer personal data from the following categories and sensitive user information for the purposes described above in the sections How We Collect and Use Your Personal Data and How We Disclose Personal Data:

Category	Categories of Recipients
Identifiers (e.g., basic contact details, certain order/account information)	Vendors and third parties performing services on our behalf (e.g., payment processors, distribution partners, customer support).
Commercial Information (e.g., order, shopping, and customer support data)	Business and marketing partners, affiliate partners.
Internet or Similar Network Activity (e.g., usage data)	Service providers such as analytics providers, internet service providers.
Geolocation Data (e.g., location via IP address or other technical methods)	Service vendors for targeted support or analytics.

Sensitive Personal Data: We do not use or disclose sensitive personal data without your consent or to draw inferences about you.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Sharing Data for Marketing Purposes

With your consent, we share personal data for advertising and marketing activities as described above.

Third-Party Websites and Links

Our website may include links to third-party websites or online platforms. If you follow links to sites not owned or controlled by us or our affiliates, you should review their privacy and security policies, as well as their terms and conditions. We do not guarantee or take responsibility for the privacy, security, accuracy, completeness, or reliability of third-party websites.

Any information you provide in publicly accessible areas, including third-party social media platforms, can be viewed by others without limitation, including how third parties and we might use it. The inclusion of such links does not constitute endorsement beyond what is explicitly stated within the Services.

Information About Children

Our Services are not intended for children, and we do not knowingly collect personal data from children. If a child under your care has provided us with personal data, you may contact us using the details below to request its deletion.

As of the effective date of this Privacy Policy, we are unaware of any instances where we have “shared” or “sold” (as defined by applicable law) personal data related to individuals under 16 years of age.

Data Security and Retention

We strive to implement appropriate security measures to protect your data. However, no security measures are perfect or impervious, and we cannot guarantee absolute security. Information sent to us may also lack protection during transmission. Therefore, we recommend avoiding insecure methods to transmit sensitive or confidential data.

The duration for which we retain your personal data depends on several factors, including the need to manage your account, provide the Services, comply with legal obligations, resolve disputes, and enforce applicable agreements and policies.

Your Rights

Depending on where you live, you may have some or all of the following rights regarding your personal data. However, these rights are not absolute and may only apply under certain circumstances. The law also allows us to deny your request in some cases.

• Right to Access/Know
  You may have the right to request access to the personal data we hold about you, including details on how we use and share your information.
• Right to Erasure
  You may have the right to request that we delete the personal data we hold about you.
• Right to Correction
  You may have the right to request that we correct inaccurate personal data we hold about you.
• Right to Data Portability
  In certain situations, and with some exceptions, you may have the right to obtain a copy of your personal data and request that we transfer it to a third party.
• Right to Opt-Out of Sale, Sharing, or Targeted Advertising
  You may have the right to instruct us not to “sell” or “share” your personal data or to prevent its use for purposes considered as “targeted advertising,” as defined under applicable privacy laws. If you visit our website with a Global Privacy Control (GPC) signal enabled (depending on your location), we will automatically treat this as a request to opt-out of the “sale” or “sharing” of data for the device and browser you are using.
• Restriction of Processing
  You may have the right to request that we stop processing your personal data or restrict its processing.
• Withdrawal of Consent
  Where we rely on your consent to process your personal data, you may have the right to withdraw your consent at any time.
• Right to Appeal
  If we deny your request, you may have the right to appeal our decision by responding to our notification of denial.
• Manage Communication Preferences
  You can opt out of promotional emails by using the unsubscribe feature included in our communications. Even if you opt out of marketing emails, we may still send you non-promotional messages, such as account or order-related information.

How to Exercise Your Rights

You can exercise these rights through the designated methods available on our website or by contacting us using the details provided below.

Your standing with us will not be affected by exercising your rights. However, we may need to collect information (e.g., your email address or account details) to verify your identity before providing a legitimate response to your request.

Under applicable laws, you may appoint an agent to submit requests on your behalf. Before accepting such a request, the agent must provide proof that you have authorized them to act on your behalf, and you may be required to verify your identity directly with us. We will respond to your request within the timeframes required by law.

Complaints

If you have a complaint about how we process your personal data, please contact us using the details provided below. If you are dissatisfied with how we have handled your complaint, you may, depending on your location, have the right to appeal our decision by contacting us.

You may also choose to file your complaint with the Information Commissioner's Office (ICO).

In the EEA, a list of data protection supervisory authorities can be found here.

International Users

Please note that we may transfer, store, and process your personal data outside the country where you reside. Your personal data may also be processed by employees, external service providers (third parties), and partners in these countries.

If we transfer your personal data from Europe, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent agreements approved by the relevant competent authority in the United Kingdom (as applicable), unless the data is transferred to a country ensuring an adequate level of protection.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you can contact us:

Email: info@vitalresty.com
Physical address: Slanická 35/29, 029 43 Zubrohlava , Slovakia
VAT number: SK1081272170
Trade number: 53778995

Under applicable data protection laws, and unless explicitly stated otherwise, we act as the controller of your personal data.