We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top notch service so you will always be happy shopping with us!

Return Policy

Vital Resty will accept, for return or exchange, items that are purchased off our website within 60 days of the purchase under the following conditions:

• There is no visible signs of damage
• All original packaging is intact
  
• Any sign of damage will compromise the Vital Resty guarantee 
  

Item(s) cannot be returned or exchanged after 60 days of purchase.

Several types of goods are exempt from being returned. We also do not accept products that are intimate (under-garments) or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.

For all returns of exchanges please contact info@vitalresty.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.

Exchanges (if applicable)

For all returns of exchanges please contact info@vitalresty.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.

Return Shipping (if applicable)

You will be responsible for paying for your own shipping costs for returning your item.

If you are shipping an item over £75, please consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item as well as the approval or rejection status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds (if applicable)

There is often some processing time between financial institutions before a refund is posted (between 2-3 days is normal). If you still have not received your refund after this time-frame, please send us an email at info@vitalresty.com and allow us the opportunity to investigate the matter further. 

Gifts

Follow instructions above for returning online orders. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you. 

Damaged Items

If you receive a damaged or defective item, please submit a request to our email team info@vitalresty.com.

If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests. 

Feedback

We would love to hear your feedback, questions, or any concerns. Please feel free to email us at info@vitalresty.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.

 

Integrity:

These privacy policies describe how your personal data is collected, used, and shared when you visit or make a purchase at Vital Resty.

Personal Data We Collect:
When you visit the website, we automatically collect certain information about your device, including information about your browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the website, we collect information about individual web pages or products you view, the websites or search terms that brought you to the website, and information about how you interact with the website. We refer to this automatically collected information as "Device Information."

We collect Device Information using the following technologies:

• Cookies: These are data files placed on your device or computer that often include an anonymous unique identifier. More information about cookies and how to disable them can be found at http://www.allaboutcookies.org.
• Log Files: These track actions occurring on the website and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
• Web Beacons, Tags, and Pixels: These are electronic files used to record information about how you browse the website.

When you make a purchase or attempt to make a purchase through the website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information."

When we talk about "Personal Data" in this Privacy Policy, we mean both Device Information and Order Information.

How Do We Use Your Personal Data?
We use the Order Information that we collect generally to fulfill any orders placed through the website (including processing your payment information, arranging for shipping, and providing invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you;
• Screen our orders for potential risk or fraud; and
• Provide you with information or advertising related to our products or services in line with the preferences you’ve shared with us.

We use the Device Information we collect to help us screen for potential risk and fraud (in particular, your IP address) and to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the website and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Data:
We share your Personal Data with third parties to help us use your Personal Data as described above. For example, we use Shopify to power our online store—you can read more about how Shopify uses your Personal Data here: https://www.shopify.com/legal/privacy. We also use Google Analytics to understand how our customers use the website—you can read more about how Google uses your Personal Data here: https://www.google.com/intl/sv/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Data to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or otherwise protect our rights.

Behavioral Advertising:
As described above, we use your Personal Data to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising using the links below:

• Facebook: https://www.facebook.com/settings/?tab=ads

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.

Do Not Track:
Please note that we do not alter our website’s data collection and usage practices when we see a Do Not Track signal from your browser.

Your Rights:
If you are a European resident, you have the right to access the personal data we hold about you and to request that your personal data be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact details below.

Additionally, if you are a European resident, we note that we process your information to fulfill contracts we might have with you (for example, if you place an order through the website), or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention:
When you place an order through the website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes:
We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Minors:
The website is not intended for individuals under the age of 18.